This depends on which payment method the seller has chosen.
This depends on the payment method you have chosen. If you use PayPal the amount will be transferred to your account immediately after the payment was done by the buyer. Bank transfer usually takes a couple of days, especially when the payment is done by someone from another country. We advise you to stay away from companies such as Western Union Bank and Moneygram when dealing with strangers, as scammers can easily create an account with a false passport.
As a private seller you are not subjected to VAT, since there is no VAT to be paid on second-hand goods. If you’re selling new items as a Company you will have to pay VAT. LabelCrush also offers certain services, such as posting your item on the LabelCrush Facebook page or becoming a LabelCrush VIP member. These costs are always VAT included.
You can pay the placement costs via Ogone (VISA/Mastercard/AE), PayPal or via bank transfer.
If the buyer cancels an order after the payment was already done - but the item has not yet been sent - you will have to refund the item. If the item has already been sent when the buyer cancels the order you will have to ask the buyer to send it back as soon as possible, after which you will have to refund the buyer. When someone wants to buy your item you can mark it als “sold”. Should the sale be canceled, or the item isn’t sold during 3 months you can unmark the “sold” button and the item will automatically become available again for other buyers. If the 3 month period has expired you will have to list the item again, with placement cost.
This depends on the type of account you have. As a company you are obliged to accept a return and authorize a refund. The buyer has 7 days to return the item after having received it. All costs made to return the item are for the buyer. As a private seller you will have to come to a mutual agreement with the buyer. We do advise you to consider the wishes of the buyer in order to avoid negative feedback on your wall.
You have to refund the buyer within 14 days after they have returned the item. You will have to transfer the money back into the account from which the buyer made the purchase.
Normally the shipping costs for a return are paid by the buyer. Should the buyer be reluctant to pay these costs, we strongly advise you to come to an agreement in order to avoid receiving negative feedback on your “wall”.
Yes they can. You will then have to decide what the shipping cost will be.
You should ship the item within 24h after having received the payment. We advise you to respect this time period in order to avoid receiving negative feedback concerning delayed shipment.
This is completely up to you. You will have to communicate the chosen shipping method to the buyer.
Everybody loves unwrapping a beautiful gift! We advise you to wrap the item like a present and possibly attach a little thank you card to add a personal touch. It’s the little things that are often the most appreciated!
You should contact the buyer immediately and ask them to send the item back to you. If the buyer fails to do so, and the payment was done through PayPal, you can open a dispute with PayPal. If the payment was done differently you can contact your local Legal Department for advice and help.
If you offer the opportunity for customers to meet with you in person to buy the item, there are no shipping costs. If this is the case you just tick off the box saying “Free shipping” when pricing your item.
Yes you can. If you want to offer insured shipping you need to communicate this to the buyer and add the insurance price to your selling price.
Go to your profile to check out the "Shipping" page. We have added some standard shipping costs, but you can change them at any time. Shipping costs depend on the size of the package, where you are sending it to and whether or not you want to send it with insurance. You can calculate shipping costs on most postal service website. In Belgium you can calculate shipping costs on the Bpost website.
The placement cost depends on the selling price of your article. [€ 50 - € 99 = € 6] - [€ 100 - € 149 = € 8] - [€ 150 - € 249 = € 10] - [€ 250 - € 499 = € 12] - [€ 500 - € 799 = € 15] - [€ 800 - € 1999 = € 20] - [€ 1200 - €2499 = € 28] - [ > €2500 = € 45]
Once you have registered with us, you are able to start selling your items. You have 2 selling accounts to choose from, depending on whether you are a private seller or a company. PRIVATE ("My closet") You are a private person but you wish to sell your pre-loved items? You can open your Closet on LabelCrush!: Your items will stay online for a period of 3 months, create promotional codes, make use of the "Make me an offer tool", customize your Closet, ... LabelCrush asks a placement cost per item. The cost depends on the selling price. COMPANY ("My shop") Do you have an existing shop en would you like to start selling items on LabelCrush? Then open a LabelCrush Shop! If you want to open a Shop you will have to pay for your subscription, with a minimum of 3 months. You can choose between 3 different subscriptions. [3 months at €30 /month = € 90 (1 € per day)] [6 months at € 20 /month = € 120 (33% discount) ] [12 months at € 15 /month = € 180 (50% discount)] These prices are VAT included. As a Company you can enjoy the following benefits: manage your own webshop, create promocodes, use the "Make me an Offer" tool, automatically become a VIP member by registering and have access to new items 48h in advance, create your own banner, link to your website, get mentioned as “Company of the week” in our newsletter, ...
Yes, LabelCrush operates on an international level so it’s possible to sell items from anywhere in the world!
You can sell clothing, bags, shoes, jewelry and accessories. It goes without saying that you are not allowed to sell counterfeit or look-a-like items. The items have to be clean and they have to fit today’s fashion scene.
If your brand is not listed you can click on the link “Suggest a brand to us” when describing your item.
You can go to our "Tips & Tricks" page (see footer) to see a list of photography tips. Remember that if your pictures are unclear we may not approve them. The better the picture, the sooner it appears online!
Give as much information about the item as possible. It is better to be honest about the condition of the piece, than having a unsatisfied buyer and risk receiving negative feedback. Have a look at our selling tips in the "Tips & Tricks" section (see footer).
You can choose in which language you describe your item, but keep in mind that LabelCrush operates on an international level and that by giving a description in English you will be able to reach more people.
Once you have described your item and uploaded your pictures, our LabelCrush team will approve the pictures before posting them online. We do this to check the quality of the pictures, if they have a white background and if they fit today’s fashion scene. We aim to approve the pictures within 48h. If we decline your advertisement you will be notified by e-mail with the reason of disapproval.
We aim to approve the pictures within 48h. Should we have comments the approval period may take longer. You will be notified once your item has been approved.
When deciding your price we advise you to take the original selling price and the current condition of the item into account. Try to imagine how much you yourself would want to pay for the item. The minimum selling price for an item on LabelCrush is €50. How high you want to price your item is completely up to you. Please keep in mind that you can’t raise your price during the 3 month listing period, you can only lower your price. If you do wish to raise the selling price you will have remove the item first and add it all over again. Remember that when doing this you will lose the item’s followers.
Yes, you can lower your price at all time. The original price will still be visible next to the new price.
Yes, each year LabelCrush will organize several sales, for example a fall/winter sale on the 1st of January and a spring/summer sale on the 1st of July. Each sales period will last for a certain amount of time. You will be able to add discounts from -10% up to -50% when pricing your items. Two weeks before the start of each sale you will be able to indicate which items you want to add a discount to. The discount will be visible the day the sale begins. Please keep in mind that the minimum selling price of your item still has to be €50. You will also be able to give discounts on special occasions, for example Mother’s Day. In this case you will also be notified two weeks beforehand and you will be able to select the items you want to offer a discount on.
Yes, they can ask their question on the “Wall” underneath the item or by clicking on the "Contact seller" button.
Your items will stay online for a period of 3 months. Once these 3 months have expired the items will no longer be visible online. The items are still visible on your profile under "My articles", but you will have to renew your subscription before they will be visible again online.
As a seller you have the opportunity to add a “Make me an Offer” box. Simply tick off the box in front of “Allow people to make an offer on your item” when pricing your item. This tool allows the buyer to make you an offer of his own choosing. You can also indicate how low you are willing to go on pricing. Once an offer has been made you will be notified. It is then up to you to either approve or decline the offer.
Yes you can! Go to "My profile" and click on the "Edit profile" button in the Personal Information section. Add the date until which your Closet/Shop is unavailable. Every item you are selling will receive a notification saying that your Closet/Shop is temporarily unavailable. Once this date has passed, your Closet/Shop will automatically be open again.
Yes you can! You can put your item in the "Spotlight". For just €5 your item will appear at the top of the homepage and category page during one week. Go to "My articles" and tick off the box in front of the item you wish to promote. Tick off the box that says "Put in Spotlight for one week".
No, you don't have to do this yourself! We will make sure that every front picture receives a clean, white background.
If you want to cancel your order you will have to contact the seller about this. If the item was already paid for, the seller will have to refund the amount to you. If the buyer had already sent the item you will have to send it back as soon as possible at your expense.
In this case we advise you to come to an agreement with the seller. Should this not be possible you can ask for legal assistance at your local legal services. If the payment was done by PayPal you can contact PayPal’s Costumer Service and they will review the case and possibly open a dispute.
If you wish to return the item you will have to contact the seller to let him know. There is a difference between returning an item you bought from a private seller or from a company. If you bought something from a company you have the right to return the item within 7 days after receiving it. All costs made to return the item will be for your account. If you bought something from a private seller you will have to arrange a return and refund mutually.
All costs made to return an item will be for your account.
Once the seller has approved your request for refund, he will have to transfer the money back into the account from which you made the payment.
The buyer will have to refund you within 14 days after receiving the returned item.
If the payment was done through PayPal you can contact PayPal’s Customer Service. They will look at your case, open a dispute and help you with a solution. If the payment wasn’t done through PayPal we advise you to contact your local legal office.
You can see our list of brands by clicking on "Brands" in the banner.
Once someone wants to buy your item you will receive an e-mail with the buyer’s contact information. You will now have to complete the sale together with the buyer.
This depends on the type of delivery method chosen agreed by the seller and you. It also depends on where the item is shipped from, and where it is shipped to. Domestic shipping is usually faster than international shipping. Some sellers will have the item sent to you with a tracking number. In this case you can check the delivery status of your item.
Contact the seller to find out why your order is being delayed. Should the seller be reluctant to reply and the payment was done through PayPal you can contact their Customer Service department and they will help solve the problem. If you did not pay through PayPal you can contact your local legal department for advice and help.
This depends on shipping method that the seller provides. If you would like a different method you can ask the seller for an alternative one. If the seller agrees he will have to add the costs of the alternative shipping method to the price.
If your item is shipped internationally you may be liable for extra customs charges. If this is the case, the charges will have to be covered by you. If you wish to know more about possible customs charges we advise you to contact your local customs office.
This is something you will have to decide together with the seller. For your own safety we advise you to pay through PayPal. PayPal’s Customer Service can open a dispute in the case of a problem. You can also agree to meet with the seller in person. Take a look at our “Project yourself” page for more information.
Yes, if you have a PayPal account you can pay for items without using a credit card. PayPal offers you the opportunity to transfer money from your own bank account into your PayPal account, in order to make payments without having to use a credit card. If you want to use this PayPal option you will have to open a PayPal account. Some sellers will offer payment via bank transfer. In this case you don’t need a credit card.
Absolutely nothing! Only sellers pay a placement cost for each article.
It’s easy, simply click the “Contact seller” button. If you are already registered on LabelCrush a pop-up will appear so you can contact the seller. The seller will then contact you via e-mail with further details about the payment and shipping of the item. If you are not yet registered on LabelCrush you will be asked to do so first by entering your name, your e-mail address and a password. Directly hereafter you will be able to contact the seller about purchasing the item.
Yes, you can buy multiple items from the same seller.
During certain periods of time sellers will be able to offer you a special price or a shipping discount. If this is the case you will see the offered discount next to the price.
Yes, LabelCrush operates on an international level and so you are able to buy on LabelCrush from anywhere in the world. However, the seller decides which countries he wants to ship to.
In this case the seller will contact you to further discuss the payment, shipping and delivery of the item.
You can, if you both agree to this. Take a look at the “Protect yourself” page for more information.
You don’t need an account to browse through all the items that are for sale on LabelCrush. Should you wish to buy an item or join our fashionable community you will be asked to register by entering your name, an e-mail address and a password.
It’s simple! At the top of each page you will see a “Sign up” link. Click on the link and you will be able to choose your account on LabelCrush. You can sign in with Facebook or by entering the necessary information. You are now ready to start shopping!
You have the choice between 2 accounts, depending on what you will be using LabelCrush for: - Buying & Selling (private): You will be able to buy and sell items as a private person. - Buying & Selling (business): You will be able to buy and sell items as a company.
You can only open a company account when you have a registered company. You will need to fill in a VAT number and your company’s contact information.
No stress, simply click on the link Forgot password. Enter the e-mail address you used to register with us and click on the “Reset password” button.
Yes you can! Go to “My account” and click on the “Change password” button in the Personal information section.
Your community name and your first name will be visible. If you don’t enter a community name our system will automatically use your first name as the community name. The following information will be visible on your profile page: the day and month you were born, from which country you are and which language you speak.
You are not obliged to do so. If you don’t fill in a community name, your first name will automatically be chosen as your community name.
Yes you can. Go to “My account” and click on the “Edit account” button to change your community name.
Sellers have the opportunity to add a “Make me an offer” button. This means that you can offer to buy the item at a price of your own choosing. It is also possible sellers have added a minimum price that you cannot bid under. It is up to the seller to accept or decline your offer. You will be notified in both cases.
As a VIP member you will have access to new items on LabelCrush 48h in advance. After 48h the new items will also be visible to the rest of the LabelCrush community. If you want to sell something as a VIP member your items will get priority approval and will therefore appear online sooner than the items of non-VIP members.
Of course you can! You can become a VIP member going from €8 per month. You will receive an e-mail when the month is about to expire, you will then be able to decide to have it extended for another month.
You can pay for your VIP membership through PayPal, Ogone and PingPing.
You have the opportunity to be kept notified about an item you like. For example, you are interested in a Chanel handbag and you would like to be notified when a Chanel bag appears online. Go to “My account”, click on the “My alerts” tab and choose the brand and category.
Yes you can. Visit the seller’s profile, click on the “Feedback” button, fill in the seller’s e-mail address and leave your feedback in the area below.
Yes, that is possible. Sellers are able to give feedback to a buyer after a purchase has been done. They will be able to give you positive, neutral or negative feedback regarding payment, communication, etc.
You should be honored! Everyone who is registered on LabelCrush has the opportunity to follow buyers, sellers or shops they like. If someone is following you it means that they like your style and the items that you bought or that you are crushing over!
There are certain items that we ourselves have a huge crush on! Because we want to share this with you we have marked these items with a little heart in the right corner of the picture. You can also visit the page with all our crushes by clicking on the “Our crushes” link in the footer of each page.
When you see something you like, but you don’t wish to buy immediately you can put that item in your dreambox. Simply click the “Add to dreambox” button next to the item. Click on “Dreambox” in the header of each page to look at the items you saved.
You can send an e-mail to firstname.lastname@example.org
At LabelCrush we operate a zero-tolerance policy when it comes to buying and selling counterfeit items. Fake is not fashion, and we only do fashion! Selling a counterfeit item may result in the removal of your account, without any notice beforehand.
In order to keep the LabelCrush community informed about the importance of banning fake goods we have developed a No Fakes Campaign with all the necessary information. Have a look at our No Fakes Campaign to learn more on how to spot a counterfeit item.
If you think you have spotted a fake item on LabelCrush you can help by informing us about it! You can send an e-mail to nofakezone@LabelCrush.com with the name of the seller/shop and the item you think might be fake.
PayPal is a secure online paying method which allows you to easily pay and get paid for items on the internet.
A PayPal dispute is opened when a problem has occurred concerning the sale of an item, and when a seller and a buyer are not able to come to an agreement.